Driftwood Interiors Reviews – A bad online shopping experience

The following post relates to reviews for Driftwood Interiors based in Paisley, Renfrewshire, Scotland.  The reason I have posted this is to try and prevent others going through the same nightmare as I have.  I have just learned a very hard lesson and never imagined it would happen to me, especially as I am so familiar with the rules of online shopping!

I purchased a driftwood coffee table from Driftwood Interiors in Paisley, Scotland but when it arrived it didn’t look anything like the photograph or description on their website.

The table on their website

As you can see the table on the website is pale in colour and has some protruding pegs providing lovely detail.  It clearly has a beautifully waxed top too.

Driftwood Coffee Table

The Table I got

The table they delivered to me is very rough, no beautiful honey colour for me.  Plus it is completely lacking the peg detail shown above.  Certainly no gorgeous waxed finish.  A clear breach of my consumer rights, I should receive what is described according to The Consumer Rights Act 2015. I expected to get the actual table that is on their website, which is what I thought I had bought!  There was nothing to say any different.

A very disappointing driftwood coffee table

The very rough top

On the website they claim

The amazing materials that we use are harvested from remote and beautiful beaches , lochs and woodlands throughout the West Coast and Highland areas of Scotland. They are then bought back to our workshop and hand crafted into driftwood tables,benches shelving, mirrors and cabinets.

I have seen a lot of driftwood and this is not it. I believe it is made from pallets because the wood is very rough and has numbers stamped on it.  The finish is horrendous, they have tried to make it look like driftwood by “raking” the surface of the table with some sort of router to try and make it look like bark. They have failed miserably – someone has machined it badly and it is a very ugly piece of furniture.  You certainly couldn’t balance a wine glass or a coffee cup on it.

Numbers left from the pallet

Trying desperately to return the item

I submitted the returns request online. They responded once telling me to use the returns form, I have never seen a returns form and we have checked the packaging very carefully, several times.   So despite sending 7 emails, submitting 3 contacts via their website contact form and even posting 2 recorded delivery letters (which they signed for) they have failed to process our return or provide any returns information.  In fact they have never responded since.  I am advised by the Citizens Advice Bureau that they are in breach of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by not supplying us with any returns information.  Equally because they do not state anywhere who should pay for the return, in the eyes of the law it is Driftwood Interiors who must bear the cost.

Why not just send it back? The Crux of the Problem

The description on their website

According to the description on their website (see above) the table is 30KG in weight.

The table is actually well over 50KG in weight!

I know this because I booked Parcelforce to come and collect the item and return it to Paisley in Scotland.  They arrived to take the item but said it was well over 50KG so refused to take it.  £28.00 lost. They do not give you the money back if the item is overweight, which is fair enough.

I tried to book a return via Parcel Monkey and Parcel2Go, I would have paid around £80.00 for that and I was prepared to pay it to get rid of the monstrosity.  However, it is freestanding furniture, which is on their prohibited items list.  This meant that they would collect and deliver it but they would not insure it.  I couldn’t risk that.  Those two sites covered off all of the reputable couriers, so I had drawn a blank.

This is why we so badly needed returns information from Driftwood Interiors.  They have provided nothing, no help at all.  Since the first response telling me to use the returns form (never provided) they have completely ignored me.

Interestingly another point to note if you are ordering from them  – I spoke to a woman on the phone at Driftwood and told her that nothing bigger than a 7.5 tonne truck could get up our road, she said no problem the table would come in a van.  It came on a 32 tonne truck, with one driver (not a white glove in site) and we had to load the table into the back of our car to get it the final mile.

The action taken

We have done everything we have been advised by the Citizens Advice Bureau.  They have raised this with Trading Standards as a criminal act and we are pursuing the case through the Paisley Sheriff Court and Justice of the Peace Court.  (Unfortunately you cannot go through the small claims court in England because it doesn’t cover Scottish companies.)  The Sheriff will be getting the summons out to Driftwood Interiors in due course, although that will take a bit of time.

Lessons Learned – I am £400 out of pocket

  • Always use a Credit Card or PayPal. If I had purchased via a Credit Card, PayPal or eBay I would have some recourse but sadly for me I was stupid enough to make a bank transfer directly to their account.
  • Always check Independent Retailers.  If I had done this I would have seen the bad news about Driftwood Interiors on the Companies House website.
  • Always search for reviews.  If I had done this I would have see the way others have suffered.
  • Be careful to check the Country Laws.  It is not so easy to make a claim in Scotland as it is in England and Wales.

More Driftwood Interiors (Paisley, Scotland) Reviews

Fiona Dunn Rojahn
16 days ago
Source: Driftwood Interiors Reviews
I am very disappointed not only with the driftwood mirror I purchased but also the treatment or lack of received from the company.  The mirror is not even driftwood and is stained so badly that gaps are left all over The mirror.  I have filled out a return form, emailed the company twice and left numerous answer phone messages and have had NOTHING in return.  Looks like I’m stuck with a really bad product for nearly £100!!! I would definitely NOT recommend buying from this company!


Buyer: a***e ( 15Yellow star icon for Feedback score between 10 to 49)
During past year
Source: Ebay
Item delivered was defective. Seller not replied to my email. AVOID!
Square farmhouse rustic wooden mirror chunky wide frame Dark Brown (#252941257567)


JuneW-48
20 Jul 2018
Source: Yell
STAY AWAY FROM DRIFTWOOD INTERIORS PAISLEY
PLEASE PLEASE stay away from this company. Their product is terrible and their attitude is diabolical. Trying to get refunds for a broken and unusable item is almost impossible. We have now resorted to the credit card company chasing them for a refund. Trading Standards are also involved. Check out Companies House to see exactly how this company trades.

The Turkey Trot

During our French affair we changed our mind about converting the old barn into gites and decided to look for an investment a bit further afield.

As we were currently living inland in France we decided that we would do our best to find something with a sea view, preferably in the Mediterranean. We had a good look around at what money could buy and we chose to look in Turkey. We went off to Olu Deniz and stayed at a very nice hotel.  We were going to travel around the Turquoise Coast and see what we could find.

After a couple of days we found Kalkan, our work was done! This was 11 years ago, Kalkan was so unspoilt it was perfect. Kalkan is the most beautiful place, an old Ottoman fishing village with narrow streets and gorgeous buildings all leading down to a marina and the beach.

Plenty of restaurants from the exclusive to cafe bars serving delicious and traditional Turkish fayre. Food was excellent value for money but alcohol is about the same price as the UK. We didn’t hunt for long before we found the perfet villa, the views were incredible …

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Our Villa

View over Kalamar Bay

We were on quite a tight budget when we started out and the villa clearly needed some work doing.  Over the years we did it up and it was beautiful.  We loved it.

We were impressed with Turkey, the people are really friendly and very genuine.  The food is amazing.  Life is fabulous and the best months for us were April – June and September.

We loved it so much we decided that we would go and live there.  There seemed to be many expat Brits doing the same thing.  However, you need to have something to do.  As winter draws in, the weather becomes very cool and windy you can no longer sit in the sun all day.  We noticed that quite a few of the expats had formed clubs and spent time in bars but that was not really someting we wanted to get involved in.  The Mediterranean winds were so bad in February that we could barely go out of the house some days, it wasn’t the paradise that it is in the Spring.  John made a great comment “It is not where you live it is what you do that matters”.  So true, we decided that full time life in Turkey was not for us.

I still stand by the fact that Kalkan is one of the best holiday destinations I have ever been to and the history and beauty of the Turquoise coast is unrivalled.

sarcophogus-kekova

harbour

We kept our villa for 7 years, during which time we rented it out to holidaymakers.  We were fully booked and I have to say again it was a great investment.  We sold it in 2011 and reinvested in a house in the UK.

If I had the money would I buy in Turkey again?  Yes I would, definitely.  I miss it lots and Kalkan will always hold special memories for me.

If you are thinking of buying in Kalkan, speak to Bridget and Sakir at Black Lion estate agents – they are great! http://2blacklions.com/

Our Terrace

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Falmouth Tall Ships 2014

Tall Ship Dar Mlodziezy

Rosemullion Head is a point of land jutting out into the sea at the south side of Falmouth Bay. The land is high and the views are beautiful from the pastures, which are usually grazed by cattle. Today there are food stalls and an ice-cream van in place of the cows, all looks a bit strange!

We have arrived early because the Tall Ships Parade of Sail is due to emerge from Falmouth Harbour at 11.00am. This is the start of the Falmouth to Royal Greenwich Tall Ships Regatta, a race that will take place over the next three days. We are waiting with many others and the atmosphere is incredibly warm and friendly, strangers are chatting along. Weather-wise we could not have had a better day, the sun is beating down and there is not a cloud in the sky but there is just enough wind for sail.

Every time someone thinks they see a large mast looming from the harbour, obscured by Pendennis Point to the north of the bay, hundreds of cameras come out and we wait with bated breath but there are many false alarms. Finally at 1.00pm the Tall Ships start to emerge for real.

We watch them as they come towards us across the bay and then they start to sail past us, a wonderful spectacle for the thousands of visitors who have come just for this. It is slightly overwhelming and we feel very privileged to have witnessed the largest flotilla that Falmouth has seen.

I took hundreds of photos, here are my favourites.

Falmouth Tallships

 

Tall Ship Dar Mlodziezy

 

Tall Ship Tecla

 

Falmouth Tall Ships Parade of Sail

 

Tall Ship Pelican

 

Tall Ship Gulden Leeuw

 

Tall Ship Mercedes

 

Tall Ship Gulden Leeuw

 

Mercedes and Pelican

 

Lining up to start the race

Thank you to the organisers for providing so much useful information and for a great weekend!

Walking for Wired

Wired is a charity in Cornwall that provides rehabilitation for stroke and brain injury patients.

Rachel Heelis is a partner at Hodge Jones & Allen solicitors and specialises in medical negligence cases; she is also our local champion for Leading Women networking.

When Rachel told me she was organising a sponsored walk to raise funds for Wired, I signed up. I love to walk so it was no hardship for me to take part, particularly as it was for charity.

Rachel our Walk Organiser
Rachel our Walk Organiser

On the most beautiful warm and sunny summers day, about 30 people and 2 gorgeous dogs set off from the Gylly Beach Cafe to take part in a 10 mile walk. From Gylly Beach we headed out to Pendennis Castle and the docks, there were bits of Coastal Path on that stretch that I didn’t know existed. We continued on through central Falmouth and then up and out to Budock Water. We had a lovely ramble through the countryside across to Mawnan Smith.

From Mawnan we took “Fine and Brave” Lane down to the sea. The local legend of Fine and Brave lane is set in the 18th century. The story goes that during the French wars, the women of the village hurried down the narrow lane, pitchforks in hand, to repel an invasion from a French ship nearing Maenporth cove. Fortunately, glimpses of their red petticoats persuaded the French that a company of Redcoats was approaching and they sailed away. The men of Mawnan, proud of their women’s initiative, declared “it was a fine and brave thing to do” It is said that since then, the lane has been known as Fine and Brave.

The lane brought us out at the Cove Restaurant opposite Maenporth Beach, where we stopped for some well needed refreshments.

Taking a break at the cove
Taking a break at the cove
A lovely day in the sun was had by all
A lovely day in the sun was had by all

From there we continued on the stunning stretch of coastal path that runs between Maenporth and Swanpool beaches. I loved seeing all of the families having fun on the beach, a proper summer!

From there it was to be our final stretch of coast path back to the Gylly Beach Cafe, where we would complete our 10 miles. I couldn’t resist a couple of pics of Pendennis Castle on the way.

Across the bay to Pendennis Castle
Across the bay to Pendennis Castle

 

Pendennis Castle
Pendennis Castle

Here we are the final few back at the Gylly Beach Cafe. Rachel tells me that as a group we raised around £2,300, which is fantastic!!

Back at the Gylly Cafe
Back at the Gylly Cafe

A huge thank you to all of the people who sponsored me!

To find out more about Wired or to make a donation visit them at http://www.wiredcornwall.org/

The Red Arrows Fly in for Falmouth Week

I love the Red Arrows, have done since I was a little kid and my Uncle Alan used to take us to RAF Coningsby for Air Day.

I think those first few minutes when you don’t know which way they will come in from or if you will see them before you hear them is so exciting. Then when they come into view I get goosebumps!

We walked up the hill over looking Maenporth and we didn’t have a bad view at all. Here are some of my pics.

Here they come over the hill heading for Falmouth
Here they come over the hill heading for Falmouth
Then they switch the colour on!
Then they switch the colour on!
The Red Arrows in spectacular formation
Gorgeous formation and they are so clean!
Zooming up again
Zooming up again
Shapes in the sky
Shapes in the sky
Going up for the big one!
Going up for the big one!
Over the top
Over the top
Spectacular Red Arrows display
Spectacular Red Arrows display
Keep on down
Keep on down
Nearly at the bottom
Nearly at the bottom
Parting ways
Parting ways
Coming back round
Coming back round
Off they go back to base
Off they go back to base

Hopefully it won’t be too long before we see them again!

Spring Day

A lovely walk today, really great to see the sun and the dogs swimming.  You can’t beat Cornwall when the sun shines.  No need to fly to the med!

Raffy
Raffy
John throwing balls for the dogs
Throwing balls for the dogs
Helford River and Grebe Beach
Helford River and Grebe Beach
Jasmine
Jasmine
Sea Thrift
Sea Thrift
Through to the beach
Through to the beach
Carwinion Gardens
Carwinion Gardens
Boats in the bay
Boats in the bay
Robin the trees
Robin the trees
Dandelion Clock
Dandelion Clock
Bosloe Gardens
Bosloe Gardens

A Beautiful Spring Day

It is true to say that we are obsessed by the weather in Britain, we spend our lives hoping for the next sunny day. When that day comes you wouldn’t dream of being anywhere else but here.

I am very lucky to live in an Area of Outstanding Natural beauty. These are a few photos I took at lunch time from the Coast Path in Southwest Cornwall.

Woodlands stream

Maenporth Beach

Turquoise sea

Palm tree at Meudon

Glistening sea

Primroses

Spring flower

Interesting Snippets