Driftwood Interiors Reviews – A bad online shopping experience

The following post relates to reviews for Driftwood Interiors based in Paisley, Renfrewshire, Scotland.  The reason I have posted this is to try and prevent others going through the same nightmare as I have.  I have just learned a very hard lesson and never imagined it would happen to me, especially as I am so familiar with the rules of online shopping!

I purchased a driftwood coffee table from Driftwood Interiors in Paisley, Scotland but when it arrived it didn’t look anything like the photograph or description on their website.

The table on their website

As you can see the table on the website is pale in colour and has some protruding pegs providing lovely detail.  It clearly has a beautifully waxed top too.

Driftwood Coffee Table

The Table I got

The table they delivered to me is very rough, no beautiful honey colour for me.  Plus it is completely lacking the peg detail shown above.  Certainly no gorgeous waxed finish.  A clear breach of my consumer rights, I should receive what is described according to The Consumer Rights Act 2015. I expected to get the actual table that is on their website, which is what I thought I had bought!  There was nothing to say any different.

A very disappointing driftwood coffee table
The very rough top

On the website they claim

The amazing materials that we use are harvested from remote and beautiful beaches , lochs and woodlands throughout the West Coast and Highland areas of Scotland. They are then bought back to our workshop and hand crafted into driftwood tables,benches shelving, mirrors and cabinets.

I have seen a lot of driftwood and this is not it. I believe it is made from pallets because the wood is very rough and has numbers stamped on it.  The finish is horrendous, they have tried to make it look like driftwood by “raking” the surface of the table with some sort of router to try and make it look like bark. They have failed miserably – someone has machined it badly and it is a very ugly piece of furniture.  You certainly couldn’t balance a wine glass or a coffee cup on it.

Numbers left from the pallet

Trying desperately to return the item

I submitted the returns request online. They responded once telling me to use the returns form, I have never seen a returns form and we have checked the packaging very carefully, several times.   So despite sending 7 emails, submitting 3 contacts via their website contact form and even posting 2 recorded delivery letters (which they signed for) they have failed to process our return or provide any returns information.  In fact they have never responded since.  I am advised by the Citizens Advice Bureau that they are in breach of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by not supplying us with any returns information.  Equally because they do not state anywhere who should pay for the return, in the eyes of the law it is Driftwood Interiors who must bear the cost.

Why not just send it back? The Crux of the Problem

The description on their website

According to the description on their website (see above) the table is 30KG in weight.

The table is actually well over 50KG in weight!

I know this because I booked Parcelforce to come and collect the item and return it to Paisley in Scotland.  They arrived to take the item but said it was well over 50KG so refused to take it.  £28.00 lost. They do not give you the money back if the item is overweight, which is fair enough.

I tried to book a return via Parcel Monkey and Parcel2Go, I would have paid around £80.00 for that and I was prepared to pay it to get rid of the monstrosity.  However, it is freestanding furniture, which is on their prohibited items list.  This meant that they would collect and deliver it but they would not insure it.  I couldn’t risk that.  Those two sites covered off all of the reputable couriers, so I had drawn a blank.

This is why we so badly needed returns information from Driftwood Interiors.  They have provided nothing, no help at all.  Since the first response telling me to use the returns form (never provided) they have completely ignored me.

Interestingly another point to note if you are ordering from them  – I spoke to a woman on the phone at Driftwood and told her that nothing bigger than a 7.5 tonne truck could get up our road, she said no problem the table would come in a van.  It came on a 32 tonne truck, with one driver (not a white glove in site) and we had to load the table into the back of our car to get it the final mile.

The action taken

We have done everything we have been advised by the Citizens Advice Bureau.  They have raised this with Trading Standards as a criminal act and we are pursuing the case through the Paisley Sheriff Court and Justice of the Peace Court.  (Unfortunately you cannot go through the small claims court in England because it doesn’t cover Scottish companies.)  The Sheriff will be getting the summons out to Driftwood Interiors in due course, although that will take a bit of time.

Lessons Learned – I am £400 out of pocket

  • Always use a Credit Card or PayPal. If I had purchased via a Credit Card, PayPal or eBay I would have some recourse but sadly for me I was stupid enough to make a bank transfer directly to their account.
  • Always check Independent Retailers.  If I had done this I would have seen the bad news about Driftwood Interiors on the Companies House website.
  • Always search for reviews.  If I had done this I would have see the way others have suffered.
  • Be careful to check the Country Laws.  It is not so easy to make a claim in Scotland as it is in England and Wales.

More Driftwood Interiors (Paisley, Scotland) Reviews

Fiona Dunn Rojahn
16 days ago
Source: Driftwood Interiors Reviews
I am very disappointed not only with the driftwood mirror I purchased but also the treatment or lack of received from the company.  The mirror is not even driftwood and is stained so badly that gaps are left all over The mirror.  I have filled out a return form, emailed the company twice and left numerous answer phone messages and have had NOTHING in return.  Looks like I’m stuck with a really bad product for nearly £100!!! I would definitely NOT recommend buying from this company!

Buyer: a***e ( 15Yellow star icon for Feedback score between 10 to 49)
During past year
Source: Ebay
Item delivered was defective. Seller not replied to my email. AVOID!
Square farmhouse rustic wooden mirror chunky wide frame Dark Brown (#252941257567)

20 Jul 2018
Source: Yell
PLEASE PLEASE stay away from this company. Their product is terrible and their attitude is diabolical. Trying to get refunds for a broken and unusable item is almost impossible. We have now resorted to the credit card company chasing them for a refund. Trading Standards are also involved. Check out Companies House to see exactly how this company trades.

Jill Davidson
8 February 2020
Source: Customer Direct

The attached photographs show the mirror I was expecting at a cost of £500 plus delivery was very different to the mirror I actually received from Driftwood Interiors. The quality was shocking and it was also damaged on arrival. The damage wasn’t major but certainly not acceptable on an item of that price.

The item I was expecting
The Item I received

A photograph also show the packaging provided by Driftwood on a 32kg mirror despite the following claim on their website:

“We are experts in packing and delivering large and fragile items throughout the UK and overseas. This item is delivered on a pallet with the UK Pallet and freight networks which are used for extra large and heavy items.”

Driftwood Interiors’ packaging

I immediately emailed Driftwood regarding the poor quality of the item and the damage. Their website states photographs of any damage must be provided – which I sent. 

I requested a refund and also advice on returning the 32kg item. Their reply stated the cost of the return was not their responsibility. This is not correct according the the Consumer Rights Act 2015. The seller is responsible for the cost of returning any damaged item.

I arranged a courier to collect the mirror and deliver back to them at a cost of £80 and packaged the item up properly. 

I confirmed with courier that the item had been delivered on the date and time arranged which was 15th January 2021 without any problems. 

I had no contact from Driftwood so emailed them about the £500 refund which was due to be processed 5 working days after they’d received the item back to their workshop.They asked for the tracking information which I provided. It was then I was informed by email that apparently the mirror had been delivered badly smashed with an attached photograph as ‘proof’ and ‘management suggested’ I should claim from the courier’s insurer. 

The delivery note had been signed on 15 Jan 2021 confirming the item was received in good condition.

The couriers have checked with the drivers who delivered the mirror. They both confirm that had the item been badly smashed it would have been heard by who ever signed the delivery note confirming it was in good condition. 

I paid for the item with a debit card and contacted my bank after seeking legal advice. The bank have a refunded me the cost of the item and will be filing a ‘chargeback’ with Driftwood. This procedure takes several weeks. I’m still out of pocket for the £80 I paid to return the item.   

I would advise the use of a debit or credit card for on line purchases but especially with  companies like Driftwood. 

If they continue to provide poor quality and / or damaged items to customers, then refuse to refunds, ask your bank to initiate a charge back. Their customer service is non existent and a previous reviewer has mentioned their dubious activity (or lack of it) according to companies house.

Ensure you have all communication in writing should your bank need it for evidence. 

The Turkey Trot

During our French affair we changed our mind about converting the old barn into gites and decided to look for an investment a bit further afield.

As we were currently living inland in France we decided that we would do our best to find something with a sea view, preferably in the Mediterranean. We had a good look around at what money could buy and we chose to look in Turkey. We went off to Olu Deniz and stayed at a very nice hotel.  We were going to travel around the Turquoise Coast and see what we could find.

After a couple of days we found Kalkan, our work was done! This was 11 years ago, Kalkan was so unspoilt it was perfect. Kalkan is the most beautiful place, an old Ottoman fishing village with narrow streets and gorgeous buildings all leading down to a marina and the beach.

Plenty of restaurants from the exclusive to cafe bars serving delicious and traditional Turkish fayre. Food was excellent value for money but alcohol is about the same price as the UK. We didn’t hunt for long before we found the perfet villa, the views were incredible …


Our Villa

View over Kalamar Bay

We were on quite a tight budget when we started out and the villa clearly needed some work doing.  Over the years we did it up and it was beautiful.  We loved it.

We were impressed with Turkey, the people are really friendly and very genuine.  The food is amazing.  Life is fabulous and the best months for us were April – June and September.

We loved it so much we decided that we would go and live there.  There seemed to be many expat Brits doing the same thing.  However, you need to have something to do.  As winter draws in, the weather becomes very cool and windy you can no longer sit in the sun all day.  We noticed that quite a few of the expats had formed clubs and spent time in bars but that was not really someting we wanted to get involved in.  The Mediterranean winds were so bad in February that we could barely go out of the house some days, it wasn’t the paradise that it is in the Spring.  John made a great comment “It is not where you live it is what you do that matters”.  So true, we decided that full time life in Turkey was not for us.

I still stand by the fact that Kalkan is one of the best holiday destinations I have ever been to and the history and beauty of the Turquoise coast is unrivalled.



We kept our villa for 7 years, during which time we rented it out to holidaymakers.  We were fully booked and I have to say again it was a great investment.  We sold it in 2011 and reinvested in a house in the UK.

If I had the money would I buy in Turkey again?  Yes I would, definitely.  I miss it lots and Kalkan will always hold special memories for me.

If you are thinking of buying in Kalkan, speak to Bridget and Sakir at Black Lion estate agents – they are great! http://2blacklions.com/

Our Terrace



DSC00691 DSC00693

Falmouth Tall Ships 2014

Tall Ship Dar Mlodziezy

Rosemullion Head is a point of land jutting out into the sea at the south side of Falmouth Bay. The land is high and the views are beautiful from the pastures, which are usually grazed by cattle. Today there are food stalls and an ice-cream van in place of the cows, all looks a bit strange!

We have arrived early because the Tall Ships Parade of Sail is due to emerge from Falmouth Harbour at 11.00am. This is the start of the Falmouth to Royal Greenwich Tall Ships Regatta, a race that will take place over the next three days. We are waiting with many others and the atmosphere is incredibly warm and friendly, strangers are chatting along. Weather-wise we could not have had a better day, the sun is beating down and there is not a cloud in the sky but there is just enough wind for sail.

Every time someone thinks they see a large mast looming from the harbour, obscured by Pendennis Point to the north of the bay, hundreds of cameras come out and we wait with bated breath but there are many false alarms. Finally at 1.00pm the Tall Ships start to emerge for real.

We watch them as they come towards us across the bay and then they start to sail past us, a wonderful spectacle for the thousands of visitors who have come just for this. It is slightly overwhelming and we feel very privileged to have witnessed the largest flotilla that Falmouth has seen.

I took hundreds of photos, here are my favourites.

Falmouth Tallships


Tall Ship Dar Mlodziezy


Tall Ship Tecla


Falmouth Tall Ships Parade of Sail


Tall Ship Pelican


Tall Ship Gulden Leeuw


Tall Ship Mercedes


Tall Ship Gulden Leeuw


Mercedes and Pelican


Lining up to start the race

Thank you to the organisers for providing so much useful information and for a great weekend!

Walking for Wired

Wired is a charity in Cornwall that provides rehabilitation for stroke and brain injury patients.

Rachel Heelis is a partner at Hodge Jones & Allen solicitors and specialises in medical negligence cases; she is also our local champion for Leading Women networking.

When Rachel told me she was organising a sponsored walk to raise funds for Wired, I signed up. I love to walk so it was no hardship for me to take part, particularly as it was for charity.

Rachel our Walk Organiser
Rachel our Walk Organiser

On the most beautiful warm and sunny summers day, about 30 people and 2 gorgeous dogs set off from the Gylly Beach Cafe to take part in a 10 mile walk. From Gylly Beach we headed out to Pendennis Castle and the docks, there were bits of Coastal Path on that stretch that I didn’t know existed. We continued on through central Falmouth and then up and out to Budock Water. We had a lovely ramble through the countryside across to Mawnan Smith.

From Mawnan we took “Fine and Brave” Lane down to the sea. The local legend of Fine and Brave lane is set in the 18th century. The story goes that during the French wars, the women of the village hurried down the narrow lane, pitchforks in hand, to repel an invasion from a French ship nearing Maenporth cove. Fortunately, glimpses of their red petticoats persuaded the French that a company of Redcoats was approaching and they sailed away. The men of Mawnan, proud of their women’s initiative, declared “it was a fine and brave thing to do” It is said that since then, the lane has been known as Fine and Brave.

The lane brought us out at the Cove Restaurant opposite Maenporth Beach, where we stopped for some well needed refreshments.

Taking a break at the cove
Taking a break at the cove

A lovely day in the sun was had by all
A lovely day in the sun was had by all

From there we continued on the stunning stretch of coastal path that runs between Maenporth and Swanpool beaches. I loved seeing all of the families having fun on the beach, a proper summer!

From there it was to be our final stretch of coast path back to the Gylly Beach Cafe, where we would complete our 10 miles. I couldn’t resist a couple of pics of Pendennis Castle on the way.

Across the bay to Pendennis Castle
Across the bay to Pendennis Castle


Pendennis Castle
Pendennis Castle

Here we are the final few back at the Gylly Beach Cafe. Rachel tells me that as a group we raised around £2,300, which is fantastic!!

Back at the Gylly Cafe
Back at the Gylly Cafe

A huge thank you to all of the people who sponsored me!

To find out more about Wired or to make a donation visit them at http://www.wiredcornwall.org/

The Red Arrows Fly in for Falmouth Week

I love the Red Arrows, have done since I was a little kid and my Uncle Alan used to take us to RAF Coningsby for Air Day.

I think those first few minutes when you don’t know which way they will come in from or if you will see them before you hear them is so exciting. Then when they come into view I get goosebumps!

We walked up the hill over looking Maenporth and we didn’t have a bad view at all. Here are some of my pics.

Here they come over the hill heading for Falmouth
Here they come over the hill heading for Falmouth

Then they switch the colour on!
Then they switch the colour on!

The Red Arrows in spectacular formation
Gorgeous formation and they are so clean!

Zooming up again
Zooming up again

Shapes in the sky
Shapes in the sky

Going up for the big one!
Going up for the big one!

Over the top
Over the top

Spectacular Red Arrows display
Spectacular Red Arrows display

Keep on down
Keep on down

Nearly at the bottom
Nearly at the bottom

Parting ways
Parting ways

Coming back round
Coming back round

Off they go back to base
Off they go back to base

Hopefully it won’t be too long before we see them again!

Spring Day

A lovely walk today, really great to see the sun and the dogs swimming.  You can’t beat Cornwall when the sun shines.  No need to fly to the med!


John throwing balls for the dogs
Throwing balls for the dogs

Helford River and Grebe Beach
Helford River and Grebe Beach


Sea Thrift
Sea Thrift

Through to the beach
Through to the beach

Carwinion Gardens
Carwinion Gardens

Boats in the bay
Boats in the bay

Robin the trees
Robin the trees

Dandelion Clock
Dandelion Clock

Bosloe Gardens
Bosloe Gardens

A Beautiful Spring Day

It is true to say that we are obsessed by the weather in Britain, we spend our lives hoping for the next sunny day. When that day comes you wouldn’t dream of being anywhere else but here.

I am very lucky to live in an Area of Outstanding Natural beauty. These are a few photos I took at lunch time from the Coast Path in Southwest Cornwall.

Woodlands stream

Maenporth Beach

Turquoise sea

Palm tree at Meudon

Glistening sea


Spring flower

Dolphin Day

I don’t go out on the boat all that often, so when I did I considered myself very lucky to see some Dolphins.

At first I started to see the water move, nothing more than a few splashes.  I am only taking photos in the hope that something will leap out of the water.

Movement in the sea
Movement in the sea

Then nothing for a while and I think it must be a missed opportunity until I started to see movement below the boat.

Dolphins under the boat
Dolphins under the boat

Dolphin day
Just swimming around

I thought they were disappearing off again here ….

Swimming off?
Swimming off?

…. then they started to put on a show, a lovely end to a lovely sailing day!

Dolphin jumping in Falmouth Bay
Then they started leaping out of the water

Dolphin Jumping
Dolphin Jumping, a closer view

The French Affair

I found a whole load of CDs today all storing photos from a forgotten time.  It seems a shame to keep them hidden away, especially when they represent some major times in our life.

In this case it is the French restoration project.  I had always wanted to live in France and enjoy the wine and bread culture that we all dream of.  The reality is not quite the same but it is still a wonderful place.  I can’t imagine what French Anglophiles dream of if they consider moving here, fish and chips in the park perhaps, who knows.

We bought a house in the Lot Valley just north of the famous Dordogne in southwest France.  When I say we bought a house, I mean to say we bought a ruin and there it began in 2000.

These two photos show the house when we first bought it.  The tree on the left in the first image really is growing through the roof!
It took 4 years to complete the project.  French builders are not the quickest, especially when you are living in England.  I remember driving back time after time with high hopes and being very disappointed to see nothing had changed. I certainly wouldn’t recommend a project like this if you are in a hurry.

Worth it in the end though. Although I think it looked perfect with the greenery growing out of it!

John’s New Boat

So he finally did it, went out and bought a boat!

I bet he wished he hadn’t during the sail back from Brixham.  It was eventful to say the least, good job he was with an expert sailor because when they tried to get into Salcombe the waves were so big they were at risk of sinking!  They turned back to Dartmouth and tried again the next day, after a few false starts they got the boat back and she is sitting pretty in Port Navas.

I think a little trundle up and down the Helford on a sunny day is much more my thing!

John on his boat
John on his boat

Port Navas
Port Navas

A lovely holiday in Fethiye

View from the breakfast terrace at Ece Saray Hotel
View from the breakfast terrace

We had a great week in Turkey last week mainly because the hotel was so fab.  It was listed as a five star on the website and it certainly was.  The service was great but not intrusive and the views of the marina and my future 100ft yacht (pending lottery win!) were a site to behold especially from the rooftop breakfast terrace. The hotel is called Ece Saray and is on the marina in Fethiye. I wouldn’t normally advertise on my blog but the service was amazing, you didn’t need to lift a finger and the facilities were great.  We ate in the restaurant a couple of times in the evening, which we enjoyed.  We had a suite, so plenty of space to lounge about also with fantastic views of the marina. We had a jacuzzi bath, a new thing for me, into which I poured bubble bath and wished I hadn’t in seconds!

Ece Saray Hotel Fethiye Turkey
Ece Saray Hotel Fethiye Turkey

Hotel pool
Hotel Pool

Fethiye is a working town and so outside of the marina and the traditional Ottoman squares can seem down to earth to say the least.  It does have it’s charms though and the Turkish people are very friendly.  Bartering is mandatory and the traders expect it, in fact almost disappointed when people accept the first price they give. The old town can be a bit touristy but once you get past the fake designer gear and find a cafe to take a seat and watch the world go by it becomes more than a bit interesting.  There is incredible history in this area going back beyond Ottoman to Byzantine times, rock tombs and ancient monuments provide plenty to wonder at.

For me the only bit that ruins it is the fact that I have to fly there.  Some people actually seem to enjoy it but I cannot see the attraction of sitting in something for 4 hours that defies gravity and prevents me from moving my legs.  I have to say that was probably the tightest legroom I have ever known but what can you expect for £300 return?

Warm sun and the ailing back door

As I look away from my computer out of the window and across the fields I can see that it is going to be a fabulous sunset.  If next door weren’t having a bonfire with black smoke plumes rising into the air it could almost be idyllic.

Maenporth Beach
The beach at Maenporth this morning

Been like spring today and it’s funny when the sun comes out you don’t walk very far in Cornwall without someone wanting a chat.  Today was not good though, I ended up humouring the bloke with the runny nose who wanted to tell me all about his experiences with the NHS and how long it has taken to get his ‘back door’ problems sorted out.

I didn’t want to visualise it and thankfully he respected that, however he did feel that I should know that once they had polished his handle up a bit he would be fine!   They must see me coming from a hundred paces!

Still a lovely day though.

Tonksey’s Birthday Bash in Cornwall

Well last weekend was certainly one to behold.  10 of us took upon the very brave task of eating and drinking as much as we possibly could in celebration of Tonksey’s Birthday.  We laughed from Friday night until Monday afternoon non-stop.  Some of the party fun can be viewed on my Flickr page including how to eat an After Eight properly and how not to play table tennis.  Friday night was the first night, so everyone sits around and chats nicely, has a bit of a laugh but nothing outrageous.  Having said that I felt like a jumbo jet had landed on my head when I woke up on Saturday morning!

The boys at Tonksey's Birthday bash
Martin, Tonksey, Dave the Sausage, John and Dave

Saturday night we had to behave ourselves because we dined out at the Ferryboat.  Having said that we heard a rumour that phosphorescence was occuring on the Helford River. The subsequent stampede (in full Benny Hill fashion) to view the alleged  phenomenon could only be construed by the management to be a very large group of people doing a runner!

The next day we decided that we needed more food and proceeded to the Red Lion in Mawnan Smith, where I have to say we had an absolutely excellent lunch, roast dinner with plenty of everything, especially scrummy roast potatoes.  I had bread and butter pudding, sheer indulgence, but if you can’t do it on a Sunday when can you? One of our number (who shall remain nameless) stood up after his dinner and found the chair still attached to him, well wedged in – probably just the 12 roast potatoes for you next time!  Again, there was a steady flow of people leaving from nearby tables as our bar bill increased!

Once we had eaten them out of pub and home we headed back to the holiday cottage for our final night.  We started with Charades, then moved on to ‘how to eat an after eight’ and then finally on to ‘who am I?’.  The cheating was outrageous but it was very funny.  Most of us had rude words taped to our foreheads at one time or another and the hysteria never stopped.  We had to stop for refreshments in the form of toasted sandwiches after a couple of hours – gosh you need to keep your strength up and we were clearly starving!  Once everyone had got over the shock that Wagner was still in the competition and that Cher and Paige were in the bottom two, the fun carried on (nobody seemed too concerned about the Strictly vote).

The next day we’re all a bit quiet but still alive, which is nothing short of a miracle.  Top weekend, top company!

See the birthday photoset on Flickr.

Mylor Harbour Last Weekend

Just looked at this photo of the boats at Mylor from last weekend.  Our walk in the sunshine was lovely, it is usually quiet when all of the holiday makers go home but there were plenty of people about.  Boats still in the water for now, won’t be long before most of them are lifted out.  Looking forward to being able to take the dogs on Maenporth Beach again from tomorrow.

Sailing boats at Mylor Harbour

What’s he done now?

There was a clatter, which interrupted my very intricate photographing of a daisy. Not that I needed a photo of a daisy, which is probably a good thing.  As I twist to see what the comotion was all about, it is clear to see that yet again Rafferty was in the middle of it and is now making his getaway.  Only a kayak paddle to worry about this time, unlike the other day when he came back smelling of Branston pickle.  I hate to think which one of the builders in the neighbouring house had to go without lunch.

Rafferty escaping

Sunday lovely Sunday!

Another gorgeous day in Cornwall today. The sea was like a mill pond and as blue as ever.  People were swimming at Woodlands beach, it is the best time aparently because the water has had all summer to warm up.  Needless to say I will take their word for it!

Saling at Maenporth

Our new BBQ

John disappeared off down the garden for a few days and said he was building a BBQ. I haven’t been down there for ages because I have been working too hard, very sad! The moral of the story is, never leave men to their own devices or you might end up with an erection you didn’t bargain for. Yes mine is the size of a bus stop and sits proudly in my garden between the Camelia and a giant grass thing. It is masquerading as a BBQ but I wouldn’t be surprised if there are a few optics and a beer tap next time I go down there!

Apple Picking

My dog apple picking his own way!

He also selects ripe blackberries very well.  Once he has learned pastry making we will be laughing!

This slideshow requires JavaScript.

Interesting Snippets